HQ Cloud

Acceptable Use Policy

Last updated: October 30, 2026

This policy protects our network, our customers and the wider internet. It applies to every service we provide. Breaking it can lead to suspension or termination.

1. Prohibited content and activity

  • Illegal content or activity under applicable law.
  • Malware, ransomware, botnets, command-and-control servers, phishing or spoofed websites.
  • Spam, bulk unsolicited email, or sending email without consent.
  • Attacks on others: DDoS, port scanning, brute-forcing, exploitation, or traffic flooding.
  • Content that sexually exploits or endangers children. We report this to the authorities.
  • Copyright or trademark infringement, pirated software or media.
  • Harassment, hate content, doxxing or threats.
  • Fraud, scams, carding or unlicensed financial schemes.
  • Proxies or VPN services that are open to the public, Tor exit nodes and anonymous relays without our written approval.
  • Cryptocurrency mining or any workload that is not allowed on the plan.

2. Resource use

Plans are subject to fair use. You must not use resources in a way that harms other customers, for example constant 100% CPU use on shared plans, excessive disk I/O, or abusive database connections. We may throttle, restart or limit a service that does.

3. Service-specific rules

ServiceRules
Bot hostingBots must follow Discord’s terms and API rules. No self-bots, token grabbers or mass-DM bots.
Minecraft hostingFollow the Minecraft EULA. Do not run servers that sell gameplay advantage in violation of it.
Website hostingNo file-sharing or mass-download sites. Keep CMS software and plugins updated.
Email hostingFollow anti-spam rules. Do not send bulk mail. Use SPF, DKIM and DMARC.
VPS and dedicatedYou are responsible for security. Do not host attack tools or use the server for scanning.
Database hostingDo not store data you have no right to hold. Keep credentials safe.

4. Security responsibilities

You must keep your software updated, use strong passwords and promptly fix compromised services. If your service is hacked and attacks others, we may suspend it until it is cleaned.

5. Reporting abuse

To report abuse from our network, open a ticket with the IP address, date and time, and evidence such as logs. We investigate every report.

6. Enforcement

  • We may warn you, limit resources, suspend or terminate the service.
  • In serious cases we act without notice and without refund.
  • We may share information with the authorities where the law requires it.
  • Repeated violations lead to a permanent ban.

Contact

To contact us about this document, open a support ticket or message us in the HQ Cloud Discord community.