HQ CloudRefund Policy
Last updated: October 30, 2026
We want you to be happy with HQ Cloud. This policy explains when you can get your money back.
1. Summary
| Item | Refundable? |
|---|---|
| New hosting plans (bot, website, database, email) | Yes, within 48 hours of first payment, if resource use is within fair-use limits |
| VPS, Minecraft and dedicated servers | Yes, within 48 hours of first payment, if not abused |
| Renewals | No, unless a billing error occurred |
| Add-ons (RAM, storage, IP, backups) | Credit only, for unused whole months |
| Migration and setup services | Not after the work has started |
| Domains and third-party licences | No |
2. How to ask
Open a support ticket from your account email with your invoice number and the reason. We usually answer within 3 business days.
3. When we do not refund
- Accounts suspended or terminated for breaking the Acceptable Use Policy.
- Chargebacks or payment disputes opened without contacting us first.
- Downtime covered by the Service Level Agreement, which is compensated with service credit instead.
- Requests made after the refund window.
- Loss of data because you had no backups.
4. Service credit
Where the SLA gives you credit, it is added to your account balance and used on future invoices. Credit is not paid out in cash.
5. Refund method and timing
Approved refunds go back to the original payment method where possible. Processing normally takes 5 to 10 business days, depending on your bank or payment provider. Refunds are made in INR, so the amount you receive may differ slightly because of exchange rates.
6. Cancellation
You can cancel any time to stop renewals. Cancelling does not by itself create a refund for time already paid.
Contact
To contact us about this document, open a support ticket or message us in the HQ Cloud Discord community.