HQ Cloud

Terms of Service

Last updated: October 30, 2026

These terms are the agreement between you and HQ Cloud. By ordering, paying for or using any HQ Cloud service, you agree to them, together with our Privacy Policy, Refund Policy, Acceptable Use Policy and Service Level Agreement.

1. Definitions

  • “Services” means bot, website, VPS, Minecraft, database, email and dedicated server hosting and any add-ons.
  • “Account” means your registration with us.
  • “Plan” means the package of resources you ordered.
  • “You” means the person or company that owns the Account.

2. Eligibility and accounts

You must be at least 18, or have a parent or guardian’s permission, and be able to form a binding contract. Give accurate information and keep it up to date. You are responsible for your credentials and for everything that happens under your Account. Tell us right away about unauthorised use.

3. The services

We provide the resources listed for each plan at the time you order. Plans include fair-use limits and are subject to infrastructure availability and resource limits. CPU is shown as a percentage of one core where stated, and may be shared. Features such as backups, SSL, Pterodactyl panel and DDoS protection are available only where the plan lists them.

4. Prices and billing

  • Prices are listed in INR. Other currencies on the website are estimates and the final charge is in INR.
  • Services are billed in advance monthly, quarterly, half-yearly or yearly. Long-term discounts may apply and are shown at checkout.
  • Add-ons are billed with the plan. One-time services such as migration and setup are charged once.
  • Taxes may be added where required.
  • We may change prices with notice. A new price applies from your next renewal.

5. Renewals, suspension and deletion

Services renew for the same period unless cancelled before the renewal date. If an invoice is unpaid by its due date, we may suspend the service. After a grace period of 7 days past due, we may terminate it and delete its data.

Keep your own backups. Deleted data cannot always be recovered.

6. Upgrades and downgrades

You can upgrade at any time by ticket or by adding RAM and storage add-ons. Downgrades take effect at the next renewal and may require you to reduce usage to fit the smaller plan.

7. Your content

You keep ownership of everything you host. You give us permission to store, copy, transmit and back it up only as needed to run the service. You are responsible for your content, your licences, your users and your compliance with the law, including software licence terms and Minecraft EULA rules.

8. Acceptable use

You must follow the Acceptable Use Policy. We may remove content, suspend or terminate services that break it, without refund where the breach is serious.

9. Backups

Automatic backups are included only on plans that list them, and optional backups can be purchased. Backups are a convenience and are not a guarantee. You are responsible for keeping copies of important data.

10. Support

We offer customer, technical and ticket support and a Discord community. Server management is available as described for your plan. Support covers our platform. We do not provide support for your own code, plugins, mods or third-party software unless we agree to it.

11. Availability

We aim to keep services online 24/7 as set out in the Service Level Agreement. Maintenance, upstream outages, attacks and events outside our control may cause downtime.

12. Termination

You may cancel at any time by ticket. Cancellation stops future renewals but does not refund time already paid unless the Refund Policy says so. We may suspend or end services immediately for breaches, non-payment, legal requirements or serious risk to other customers.

13. Disclaimers

Services are provided “as is” and “as available”. To the extent allowed by law, we do not promise they will be error-free, uninterrupted or fit for a particular purpose.

14. Limitation of liability

To the extent allowed by law, HQ Cloud is not liable for indirect, incidental or consequential loss, loss of profit, revenue, data or goodwill. Our total liability for any claim is limited to the amount you paid for the affected service in the last billing period.

15. Indemnity

You agree to defend and compensate us against claims and costs caused by your content, your use of the services or your breach of these terms.

16. Changes, law and disputes

We may update these terms and will change the date above. Continuing to use the services after a change means you accept it. These terms are governed by the laws of India. Please contact us first to try to resolve any dispute informally.

Contact

To contact us about this document, open a support ticket or message us in the HQ Cloud Discord community.